Aurora® - BT21 - 13.5" KOYA

SHIPPING AND DELIVERY OPTIONS

Domestic Shipping: We offer Standard Shipping with an estimated delivery time of 4-9 business days.

PROCESSING TIME

We know you're eager to receive your goodies. That's why we strive to process your orders within 3 business days, excluding weekends and public holidays. As soon as your item is handed over to the delivery carrier, we'll provide you with a tracking number to keep you in the loop.

CANCELLATIONS

Once an order is submitted, our swift processing begins. Unfortunately, this means that orders cannot be canceled. If you have any questions or concerns about your order, please don't hesitate to contact us, and we'll be happy to assist you.

RETURNS

We want you to love what you receive, but we understand that sometimes things may not go as planned. That's why we accept returns within 30 days from the original purchase date. To be eligible for a return, items must be unused and in their original condition. Please note that some clearance items may be ineligible for returns. For detailed information on our return policy, visit our policies page.

DELAYED ORDERS

In the rare event of processing delays, you'll have the option to cancel your order for a full refund. It's important to note that shipping provider delays are beyond our control and don't fall under our liability. If you encounter delays, please contact the shipping carrier first to inquire about your item's status.

DAMAGED ORDERS

Your satisfaction is our priority, so if you receive an order with obvious shipping damage, please refuse delivery. In case you discover shipping damages after accepting the delivery, contact us immediately. Remember to save all packaging materials and paperwork for your order, as disposing of them or attempting to return merchandise without prior contact may affect your return credit. We appreciate your cooperation in following the proper steps to address any shipping damage.

SHIPPING RESTRICTIONS

Please note that we are unable to ship orders to Alaska and Hawaii at this time.

CONTACT

If you have any questions or need clarification regarding our shipping policy, feel free to reach out to us via email at info@teddyplushtoys.com.

RETURNS POLICY

You can return most new, unopened items within 30 days of delivery for a full refund. If the return is a result of our error, such as receiving an incorrect or defective item, we will also cover the return shipping costs.

Refund processing typically takes about four weeks, including the transit time for us to receive your return (5 to 10 business days), our processing time (3 to 5 business days), and your bank's processing time (5 to 10 business days).

To initiate a return, email us at info@teddyplushtoys.com.

SHIPPING

We ship exclusively within the United States, excluding Alaska, American Samoa, Micronesia, Guam, Hawaii, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S Virgin Islands, Armed Forces Americas, Armed Forces Europe, and Armed Forces Pacific.

When you place an order, we'll estimate shipping and delivery dates based on item availability and your chosen shipping options. Shipping date estimates can be found on the shipping quotes page during checkout. Please note that shipping rates for many items are weight-based, with weights rounded up to the next full pound to reflect our chosen shipping companies' policies.